Contact center

The contact center is your central point of contact with your customers. That’s why NEC Unified Solutions offers a broad range of contact center solutions – addressing the needs of contact centers from very small to very large; from loosely structured groups with informal agents to organizations with dedicated agents; from contact centers with straightforward applications serving single customer types to those with complex applications serving a wide variety of customers.

  • Do you need a strong framework to support customer contacts? NEC Unified Solutions provides powerful, fully-integrated systems to address your contact center’s communication needs.
  • Are you trying to evaluate your contact center’s performance and plan for the future without adequate statistical information? Our management information systems offer detailed information on agent productivity, system performance and performance of the contact center as a whole. This data can be used for real-time productivity management as well as creating the historical foundation for analysis and planning.
  • How do your customer’s perceive your contact center? Our contact center applications can help you improve that critical first impression by increasing customer access options and alternatives, streamlining customer transactions and creating a closed-loop system with contact follow-up.
  • Could your contact center be more efficient? Could it work in a more cost-effective manner? NEC Unified Solutions’ products and applications for contact centers enable you to enhance agent productivity; implement workforce management for forecasting, scheduling and tracking schedule adherence; streamline your processes, procedures and reporting through workflow management; and support the performance supervision critical for evaluation, quality assurance and training.
  • Do you offer your customers a choice in how to contact you? Can you maintain consistent functionality and information regardless of the media type used? We support customer loyalty initiatives with multimedia access technologies, allowing you to create consistent customer handling combined with the ability to prioritize customers and customer contacts for preferred or expedited handling.

The wide range of products, applications and services available from NEC Unified Solutions are designed to provide contact centers with a framework that enables exceptional customer service and supports organizational efficiency. Our solutions address your most important needs: increasing your ability to respond, measuring performance, enhancing customer satisfaction, increasing management effectiveness and developing customer loyalty.

“Telenet VoIP Inc. has provided professional services for Phone Systems, Central Station Monitoring, Security Systems, Structured Cabling and more for our locations.

Telenet completed all projects in a timely manner by meeting deadlines, and performed exceptionally well under last minute notices. Their extensive technical expertise and knowledge of alarm systems and central station monitoring has been a true asset to our organization.

I highly recommend Telenet VoIP, Inc. for any alarm engineering/installation services you might need.”

Barbara J. Pearson
District Director
Altadena Library District

"I would like to express my appreciation to Telenet VoIP on our recent project. With respect to all of our needs, your team conveyed a commitment to customer satisfaction, truly making a difference in the successful completion of our project.

Telenet VoIP's breadth of experience and professionalism were major factors in keeping our project on time. I look forward to working with your firm in the future"

Joe Nguyen
Project Manager
Mobile Modular Management Corp

"We are very pleased to have had the opportunity of working with Telenet VoIP, Inc. and their Project Team on a recent project for The Orange County Water District.Telenet VoIP, Inc. performed an outstanding job on all the low voltage work for the project.

The workmanship for all the system installations are of high quality, all project deadlines were met on time and all scopes remained within budget. These key factors were imperative for the District and we are confident about utilizing Telenet on future projects.

I was very impressed by the rapid response and resolution by Telenet's Project Team in handling every project concern with efficiency. They were diligent, professional and extremely knowledgeable on all matters.OCWD would highly recommend Telenet VoIP, Inc. to any agency or organization (public or private) that is planning a new project."

Chuck Steinberg
Orange County Water District

"Thank you for your service in fixing our phone set up. Brandon did an excellent job, know what he is doing, professional, and explained everything very clearly so I could understand our phone set up. I also appreciated that he kept me informed on his arrival time and he got so much done in a timely manner. Thank you again and thank you for sending Brandon to help us."

Susan Gardner
Rasmussen, Willis, Dickey & Moore LLC