Campaign Management Systems

Today’s contact center environments require the utmost in agent efficiency, particularly when it comes to unsuccessful call attempts. To increase your potential, Mitel offers contact center solutions including both predictive and progressive dialers to fit your business requirements. Progressive dialers send the potential contact’s information to the agent’s desktop and then automatically dial the number for that agent until it gets a valid contact. Predictive dialers automate outbound dialing and screen out answering machines and busy signals. Once a live contact is made, the call is put through to an available agent.

For information on product and application interoperability, please contact your nearest Mitel office.

Inter-Tel APR – Appointment Reminder
A full-featured, fully customizable, and complete telephone messaging solution
Automated outbound dialing and messaging

  • Text to speech/voice recorded
  • Multi-language support
  • Capture customer responses
  • Complete reporting
  • Supports simultaneous multiple campaigns
  • Provides email reminders

Xarios Dialer is a telemarketing dialer designed to provide a complete solution for outbound power dialing. This progressive dialer software program is specifically written for the Inter-Tel Axxess® converged communications platform and does not require its own dedicated trunks or hardware. Used with digital display phones for agents, Xarios Dialer connects to the server via System OAI and auto dials for agents from a pre-loaded campaign database. The Xarios Dialer is considered a progressive dialer because calls are made sequentially and agents hear the call ring out before the called party answers.

TeleDirect International offers Liberation®, a comprehensive and integrated business-to-consumer (B2C) customer relationship management (CRM) platform that helps companies increase their revenues and develop their workforce. Liberation also enables contact centers to create and manage virtually any type of customer contact, including sales, retention, service, loyalty, research, fulfillment, and collections. TeleDirect’s patented algorithms deliver the best contact rate in the industry. Liberation’s predictive dialer increases customer contact rates and thus maximizes agent talk time and productivity.

“Telenet VoIP Inc. has provided professional services for Phone Systems, Central Station Monitoring, Security Systems, Structured Cabling and more for our locations.

Telenet completed all projects in a timely manner by meeting deadlines, and performed exceptionally well under last minute notices. Their extensive technical expertise and knowledge of alarm systems and central station monitoring has been a true asset to our organization.

I highly recommend Telenet VoIP, Inc. for any alarm engineering/installation services you might need.”

Barbara J. Pearson
District Director
Altadena Library District

"I would like to express my appreciation to Telenet VoIP on our recent project. With respect to all of our needs, your team conveyed a commitment to customer satisfaction, truly making a difference in the successful completion of our project.

Telenet VoIP's breadth of experience and professionalism were major factors in keeping our project on time. I look forward to working with your firm in the future"

Joe Nguyen
Project Manager
Mobile Modular Management Corp

"We are very pleased to have had the opportunity of working with Telenet VoIP, Inc. and their Project Team on a recent project for The Orange County Water District.Telenet VoIP, Inc. performed an outstanding job on all the low voltage work for the project.

The workmanship for all the system installations are of high quality, all project deadlines were met on time and all scopes remained within budget. These key factors were imperative for the District and we are confident about utilizing Telenet on future projects.

I was very impressed by the rapid response and resolution by Telenet's Project Team in handling every project concern with efficiency. They were diligent, professional and extremely knowledgeable on all matters.OCWD would highly recommend Telenet VoIP, Inc. to any agency or organization (public or private) that is planning a new project."

Chuck Steinberg
Orange County Water District

"Thank you for your service in fixing our phone set up. Brandon did an excellent job, know what he is doing, professional, and explained everything very clearly so I could understand our phone set up. I also appreciated that he kept me informed on his arrival time and he got so much done in a timely manner. Thank you again and thank you for sending Brandon to help us."

Susan Gardner
Rasmussen, Willis, Dickey & Moore LLC