World’s Largest JW Marriott Selects Mitel for Unified Communications

 In News

Indianapolis Convention Center Hotel Uses Mitel Solutions to Increase Productivity

Mitel – a leading provider of Unified Communications (UC) software solutions, today announced JW Marriott Indianapolis has selected and deployed Mitel’s Unified Communications solution based on its Freedom architecture. With 33 floors, over 1000 guest rooms, and 104,000 square feet of convention space, the JW Marriott Indianapolis is the premier convention center hotel in the Midwestern U.S. It is using Mitel as the foundation for its pure IP voice infrastructure covering every room and meeting area.

“Once the decision was made to use IP, Mitel quickly emerged as the best choice among a crowded field of vendors,” said Ken Barnes, vice president, Information Technology for White Lodging, owner of the JW Marriott Indianapolis. “Mitel’s IP architecture has enabled me to deliver communications to our hotel and convention complex, including over a thousand guest rooms, using single wire infrastructure, thus reducing deployment costs significantly. I also have the flexibility to improve guest service and response from mobile staff, and create impromptu contact centers anywhere in the hotel if need be. With IP connectivity in the guest rooms it can enable us to deliver web based information and services directly on the Mitel devices deployed throughout.”

White Lodging selected Mitel Communications Director, along with multiple models of advanced IP phones for the JW Marriott Indianapolis deployment. Working with Design Communications, Inc. (DCI), a premier provider of telecommunications systems and services for over 20 years, Mitel worked with White Lodging to install the system, including advanced features such as contact center functionality, in-building mobility and more. The joint Mitel/DCI deployment has also allowed for future capabilities to be added, including SIP trunking and applications for guest services.

“In terms of hospitality, this is one of the biggest IP voice deployments we’ve seen,” said Bob Murphy, vice president of hospitality sales for DCI. “Together, Mitel and DCI were able to get this done under a tight schedule. The end result is a premier convention center hotel with a very sophisticated voice infrastructure deployment”

“DCI has been an outstanding partner throughout this deployment,” said Stephen Beamish, Mitel’s vice-president of corporate marketing and strategic alliances. “The Mitel solution has helped Marriott achieve its goals in improving efficiency and guest satisfaction, both critical in this industry.”

About White Lodging Services Corporation

White Lodging Services Corporation was established in 1985 and is headquartered in Merrillville, Indiana. White Lodging is a fully integrated hotel ownership, development, and operations company — a recognized leader that has defined and cultivated the ability to achieve consistent, sustainable growth among mid- to large-scale hotels across the country. Their current portfolio consists of over 155 hotels in 18 states and encompasses representation of the following leading brands: Marriott International, Inc., Hilton Worldwide, Hyatt Global, Starwood Hotels and Resorts, InterContinental Hotel Group, and Carlson Hotels Worldwide.

For more information about White Lodging, please visit or call 219-472-2900.

About Mitel Communications Director

MCD is Mitel’s advanced call control software applications that can be deployed on industry standard servers, VMware virtualized environments and on Mitel 3300 hardware. 3300 controllers offer great flexibility, as they can be deployed as a full IP-PBX with all services, trunks and legacy connections integrated, as a media gateway for larger networks, or to provide connection to legacy services for those choosing to run the MCD software on Industry Standard Servers, or as the enterprise edge for centralized networks that require survivable solutions for their remote sites.

About Mitel

MitelĀ is a global provider of business communications and collaboration software and services. Mitel’s Freedom architecture provides the flexibility and simplicity organizations need to support today’s dynamic work environment. Through a single cloud-ready software stream, Mitel delivers a powerful suite of advanced communications and collaboration capabilities that provides freedom from walled garden architectures and enables organizations to implement best-of-breed solutions on any network; extends the “in-office” experience anywhere, on any device; and offers choice of commercial options to fit business needs. For more information visit:

SOURCE: Mitel Networks Corporation